Heather Robinson, Head of Remediation Operations
Heather is Head of Remediation Operations at Konexo UK. She is an experienced senior professional services consultant with extensive experience in customer and operations, conduct risk, compliance, financial crime and anti-money laundering.She has previously worked for Deloitte and Ernst & Young, as a member of the senior management team in managed services and as a technical business advisor specializing in compliance and financial crime. Heather has a proven track record in end-to-end design, implementation and delivery of large client regulatory compliance projects, working against changing regulatory pressures and tight deadlines. She has managed projects of various sizes, from bespoke operations to a large-scale 1,100 analyst remediation. Her work includes undertaking CDD/EDD remediation, suspicious activity reporting and managing transaction alert backlogs.
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