Client Complaints Handling Procedure Konexo Malaysia
Our PolicyWe are committed to providing the very highest quality of legal service to all of our clients. If something goes wrong, we want you to tell us about it so that we can address the issue with you and resolve the matter to your satisfaction.
How to make a complaintIf you are unhappy with any aspect of the service which you have received or the costs which you have been charged, you can raise your concerns immediately with the person who has had conduct of your matter; your client contact; or any member of your client service team. You were supplied with their contact details when you first instructed us. However, we understand that you may wish your concerns to be more formally investigated – particularly if your complaint relates to the client contact or you are unhappy with any response you have already received. If you want your complaint to be formally investigated, please set out your complaint in writing including
Complaints about CostsIf your concern relates to a bill, please reach out to Joan Oh, Head of Konexo Asia here
What will happen next?